Kudler Fine Foods (KFF) is a slight enterprise that is currently experiencing a period of fairly rapid expansion. The company is a retailer of gourmet food products found in southern California and currently consists of three retail outlets with a fourth in the planning stages. The success of KFF is attri simplyed to the organizational culture, structure, leadership, and responsiveness of CEO Kathy Kudler. By blending an autocratic stylus of leadership with employee-centered policies of communication and incentive, a culture has been achieved by Kathy who fosters proud productivity and responsiveness to both internal and external drivers of change.
Organizational Culture
The employee handbook for KFF sets the cultural standard for the organization, and one of the preeminent determine reflected therein is a belief in taking boot of the organizations employees and customers. By opening up calling opportunities to individuals of respective(a) backgrounds and placing a premium on their fair treatment, KFF maintains a culture which fosters good customer service. The handbook contains the stipulation that its policies be subject to change or cancellation at any time, but KFF will always keep employees informed of such changes.
Consequently, a degree of trust is established between management and employees who serves to uphold employee loyalty and commitment to the company. In addition to being pull to its employees, KFF believes very strongly in maintaining good customer traffic a concept emphasized by the statement, Nothing is more than important than being courteous, friendly, prompt, and helpful to customers., from the companys website (Kudler Fine Foods, 2008) The goal of customer satisfaction is achieved through training and ordained reinforcement from supervisors and managers at every level of the company. KFF has a diverse group of employees who make up the KFF staff and ensures that its Equal Employment...If you demand to get a full essay, order it on our website: Ordercustompaper.com
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