Southwestern University Case Study

These two productivity measures shadower be administered in less than a half moment and lead inform Professor Kirk if each employee meets the criteria for successful performance. such productivity measures are particularly well designed to for semi-skilled jab and service employees.

In order for productivity to be improved, employee want and morale must be increased. There are a variety of ways this can be achieved. Secretaries are offered suffering salaries with annual cost-of-living increases averaging 5% based on performance (46). man a merit stick out system is in effect, employees typically receive increases based on longevity to a greater extent than merit. This postulate to change. Merit should be the decisive factor in pay increases. So, too, the six secretarial employees have missed 50 old age in the past year (46). much(prenominal) absenteeism is costly and possibly a bonus could be offered to anyone not missing more(prenominal) than 1 day per year due to personal reasons. Further, teaching professors to treat the secretaries in a professional and non-biased manner get out help increase morale.

Productivity can also be improved by streamlining the work process. This can be achieved by employing more sophisticated technology that enables greater communication between secretaries and professors whose work they process. So, too, around form letters are typed 10 to 20 times to be sent to different addresses. Such work can be streamlined and made more efficient by software designed to eliminate

multiple tasks like this. This testament make processes more efficient but also eliminate some of the workaday work performed by the secretaries. All four of the new secretaries " rule they do too much typing and not passable creative work" (46).

Anonymous. Southwestern University (Case Study).

McGraw-Hill, Inc. 1993: 46-47.

Another form of trade enrichment can be implemented that involves cross training. The administrative assistant, executive program and secretaries can cross train each other to choose new skills. Job rotation can occur which inwardness that each of the secretaries will carry out new tasks in different positions in the department. This will ease the burden of additional training in times of turnover, since each employee will spang the duties of the available positions. Further, job rotation will enable some of the rote learning and mundane tasks of the secretaries to be alleviated. For example, the most recently employ secretary is generally responsible for all the copying. Sometimes this rote chore is performed for the entire eight hours of duty. By spreading these duties around, secretaries will have the opportunity to involve themselves in more congenial tasks instead of doing the menial, rote ones all the time. Such types of job enrichment will provide Professor Ki
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