ATT benchmark
Harrison Keyes can also learn from the largest global communications company, ATT. The Telecommunications round of 1996 allowed communications businesses to compete in any market. This act generated nigh(prenominal) issues for ATT as the tycoon of the communications industry. Harrison-Keyes was the tycoon of the traditional create industry, until low-cost retailers began to eat into the company’s profits.
As much communication companies began to surface and be competitive, ATT had to come up with innovating ship canal to stay in the communications race and be more competitive. Harrison-Keyes is looking at e- publish to stay competitive in their industry. ATT tested downsizing, outsourcing and even merging with other companies that could bring something more to the gameboard to stay competitive. Of course, employee complaints, layoffs and relocation of employees were considered as ATT focused on some strategic and implementation planning. Harrison-Keyes chose to hire a red-hot chief operating officer to lead them into the e-publishing era, while trying to keep the staffers happy and publishers from jumping ship.
“With the merger of AT&T and BellSouth, AT&T generated fiscal supremacy as well as network and selling resources to serve consumers and business customers worldwide.
The strategies of AT&T will divulge new and improved product and service sets for customers speeding convergence, argument and continued innovation in the communications and entertainment industry, creating new solutions for consumers and businesses.” (2006) Harrison-Keyes could learn from this merger as they look at Asia digital as a possible long-term supplier for publishing new titles.
ATT earned customers’ trust and loyalty through consignment to the deployment of innovative products and services with high-quality service and excellent customer care. This was ascribable in part of the strategies and innovations taken on the part of ATT. “The beau monde operates one of the worlds...If you want to get a full essay, come in it on our website: Ordercustompaper.com
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